1. Introduction

Hera Social (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect your information when you:

• visit our website

• purchase digital products

• enquire about or use our services

• interact with us via email, forms, or social media

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This policy is designed in accordance with the General Data Protection Regulation (GDPR) and applicable Irish data protection laws.

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2. Data We Collect

We may collect and process the following personal data:

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a. Identity & Contact Data

• Name

• Email address

• Phone number (if provided)

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b. Business Information

• Company name

• Social media handles

• Website details

• Information submitted via enquiry forms

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c. Transaction Data

• Purchase history

• Billing details (processed securely via third-party providers)

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d. Technical Data

• IP address

• Browser type

• Device information

• Website usage data (via cookies/analytics)

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3. How We Use Your Data

We use your data to:

• Respond to enquiries and provide services

• Deliver purchased digital products

• Process payments and manage transactions

• Communicate important updates or service information

• Improve our website, services, and user experience

• Send marketing communications (only where consent has been given)

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4. Legal Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity – to provide products/services you have requested

• Legitimate interests – to improve our business and services

• Consent – for email marketing and optional communications

• Legal obligations – where required under law

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5. Payments & Third-Party Providers

Payments are processed securely via third-party providers such as:

• Stripe

• PayPal

• Wix Payments

We do not store full payment details on our servers.

We may also use third-party services for:

• Website hosting (Wix)

• Email marketing

• Analytics (e.g. Google Analytics)

These providers process your data in accordance with their own privacy policies.

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6. Digital Products

When purchasing digital products:

• Your name and email are used to deliver access

• Your purchase history may be stored for account and support purposes

All digital products are delivered electronically.
We do not collect unnecessary personal data beyond what is required for delivery and support.

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7. Marketing Communications

You will only receive marketing emails if:

• you have opted in

• or have previously engaged with our services/products where permitted by law

You can unsubscribe at any time via the link in emails or by contacting us directly.

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8. Data Retention

We retain personal data only as long as necessary to:

• fulfil the purposes outlined in this policy

• comply with legal, tax, or accounting obligations

 

9. Your Rights (GDPR)

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

To exercise any of these rights, contact:
info@hera-social.com

 

10. Data Security

We implement appropriate security measures to protect your data from:

• unauthorised access

• loss or misuse

However, no system is completely secure, and we encourage safe online practices.

 

11. Cookies

Our website may use cookies to:

• improve functionality

• analyse site performance

• enhance user experience

You can manage or disable cookies through your browser settings.

 

12. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

 

13. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

 

14. Contact

If you have any questions about this Privacy Policy or your data:

Hera Social
Email: info@hera-social.com